Lucy Binding, Managing Partner, Policy Matters
Why did you Choose Computer Care?
We came across Computer Care through a referral. At the time we needed some backup assistance to our in-house IT and wanted to upgrade our networks, with ongoing support thereafter. We were wary of getting involved with any outsourced IT company, mainly because whenever we’d come across IT providers in the past they failed to understand what we needed to bring our system up to speed.
How has Computer Care’s Service Benefited Your Company?
ComputerCare have taken the potential headache out of I.T. All I.T. related issues are directed to a single point of contact and rapidly dealt with, it’s really like having your own I.T. department. Also we rely on them to advise and assist us when developing solutions or services for our clients - such as developing a business continuity website and externally hosting it for us or building budget impact estimators to support the new treatments that our client’s are introducing to GPs and hospital doctors in the NHS.
Have There Been Any Key Business Issues That Computer Care Have Helped You With?
Indeed, we used to communicate sending documents for review and editing via POP3 e-mail, which meant lots of large e-mail attachments and many document revisions flying around. Knowing what one another were doing was also very manual and time consuming. ComputerCare looked at our requirements and proposed that we use Microsoft SharePoint as a document management system and that a server be purchased and hosted at their offices. With the use of SharePoint and Microsoft Exchange we can now easily share, review and modify documents on our server over the internet, we are notified immediately of changes to these documents via e-mail. Also using our own exchange server means we can share ‘Calendars’, have ‘Out of Office’ messages and e-mail redirection to cover holidays etc, this gives us a more professional image. Now we’ve made this commitment there are many more features we can take advantage of in the future as our business dictates.
How Would You Sum up Your Experience of Computer Care?
We could not manage without them. ComputerCare have been a fantastic company to work with and have met, and often exceeded our expectations. We have full confidence in their ability and technical ‘know how’ and would highly recommend them to any business, whether they are virtual like us or more trasitional, that is looking to outsource their I.T. services.