Adrian Little, IT Manager, Fonehouse
We were initially put in touch with Simon Pardo, the founder of Computer Care, through a friend of a friend. That was around three years ago. At the time we were looking for a Windows server specialist for an ad hoc project. Since then, we’ve got to know Computer Care very well, as individuals and as a company.
They’ve written our customer relationship software, which has been very successful, and have been facilitators in the improvement and maintenance of our computer systems. When we managed customer relations from a call centre, Computer Care was on hand to provide enhancements and ideas. They’ve always been keen to find out what it is we want to do before they attempt to come up with any solutions. It’s never a case of ‘computer says no’. If they don’t understand what we want, we’ll work through it together – so we make good progress as a team. One of the things Computer Care did for us was enable multiple users to manage our extensive customer base, which included the storage and recall of important customer notes as well as the process activity. The changes have certainly made us more efficient. But I’d go even further than that, and say that much of our increased efficiency stems from the fact that Computer Care are such an easy bunch to work with. They get onto system issues very quickly, which means they often alert us to problems rather than us alerting them. When problems do arise, we’re always well informed of what those problems are and how long it’s likely to take for them to be resolved. Computer Care never gives any sense of false hope, which has been our main complaint with outsourced IT companies we’ve used in the past. We’ve developed an excellent relationship with Computer Care that strikes a healthy balance between laidback informality, and actually getting things done at a business level. I’d never have any hesitation in recommending them for the valuable service they provide.