For businesses looking for a complete pro-active managed service solution, with full remote cover.
Proactive Care for small to medium businesses.
Helpdesk (RMM) - Our dedicated support helpdesk team will be on hand to help fix your PC issues (unlimited time). The majority of the time they will remote onto your computer to fix. You can log a ticket via email or call us.
Patch Management - Our Remote Monitoring system will detect out of date Windows Updates on devices and push the latest updates out, centrally reporting their status to us. We provide a monthly patch status report and resolve any persistent issues via our service desk.
Pro-active repairs and maintenance - We identify regular issues and create fixes that can be run instantly as soon as the issue is detected, that way we keep your computer working even when a fault occurs. Regular maintenance is automatically performed to enhance the performance and stability of your systems to keep them running in optimum condition.
Asset Management - Our managed service includes asset management, using an up to date automatic system to give you a complete view of all your IT equipment and software in one place. Allowing you to budget for hardware refreshes.
Managed Anti-virus - Fully managed pro-active anti-virus service (client machine / cloud). Our service includes Trend Micro Worry Free for Business, configured to protect and monitor machines. Centralised, cloud based, monitoring and reporting for servers, PC’s and Macs.
Remote Monitoring - Our Remote Monitoring will detect issues and alert our Service Desk via our ticketing system. This ensures any actions required are logged and all your IT equipment is running effectively even if they are remote from your offices.